IT Technician

Cortina Productions is seeking a talented and motivated IT Technician to join our team. The ideal candidate will be responsible for ensuring the smooth operation of our information technology systems, providing technical support to our employees and clients, and assisting in the maintenance and improvement of our IT infrastructure. This role offers an exciting opportunity to work in a dynamic and creative environment where technology and storytelling converge.

Responsibilities: 

  • Provide technical support to all employees, addressing hardware, software, and network-related issues promptly and effectively. 
  • Install, configure, and maintain computer hardware, software, and peripherals. 
  • Troubleshoot and resolve issues related to operating systems, applications, and network connectivity. 
  • Perform routine maintenance tasks such as system updates, data backups, and security patches. 
  • Collaborate with Principal, Operations to plan and implement IT projects, upgrades, and system enhancements. 
  • Assist in the setup and maintenance of audiovisual equipment used in multimedia exhibits and installations. 
  • Monitor and manage network infrastructure, including routers, switches, and firewalls. 
  • Maintain accurate documentation of IT systems, configurations, and troubleshooting procedures. 
  • Support cybersecurity initiatives by implementing best practices and assisting in the management of security protocols. 
  • Stay up to date with industry trends and emerging technologies to recommend improvements to the company’s IT systems. 
  • Train employees on proper usage of technology and software applications as needed. 
  • Provide technical support to all employees, addressing hardware, software, and network-related issues promptly and effectively. 
  • Install, configure, and maintain computer hardware, software, and peripherals. 
  • Troubleshoot and resolve issues related to operating systems, applications, and network connectivity. 
  • Perform routine maintenance tasks such as system updates, data backups, and security patches. 
  • Collaborate with Principal, Operations to plan and implement IT projects, upgrades, and system enhancements. 
  • Participate in on-call rotations for after-hours support when required. 
  • Work in our McLean, VA office 3-4 days a week to manage our IT infrastructure and testing hardware.

 Qualifications: 

  • Bachelor’s degree in Information Technology, Computer Science, or related field preferred. 
  • 2-3 years working as an IT Technician or in a similar technical support role. 
  • Solid knowledge of Windows and Mac operating systems, hardware components, and software applications. 
  • Familiarity with network protocols, firewalls, and security practices. 
  • Experience with audiovisual equipment setup and maintenance is a plus. 
  • Excellent problem-solving and communication skills. 
  • Strong attention to detail and organizational abilities. 
  • Ability to work independently and collaborate effectively within a team. 
  • Interest in multimedia, storytelling, and cultural exhibits is desirable. 

Compensation And Benefits 

  • Salary commensurate with experience. 
  • Generous health and dental program. 
  • Company sponsored 401K & Roth. 
  • Paid vacation, sick, holidays, floating holidays. 
  • Maternal/paternal leave. 
  • Work from home

At Cortina Productions, we are dedicated to creating exceptional visitor experiences that inspire, educate, and entertain. We have a diverse list of forward thinking clients that allow us to do meaningful work. We iterate fast, create often, and work with a passionate and dedicated staff. If you are passionate about design, user experience, and storytelling, we invite you to join our team and help us bring our clients’ visions to life. 

To apply, please submit your resume and a cover letter outlining your relevant experience and why you are interested in this role to jobs@cortinaproductions.com and include the job description in the subject line. 

So you don’t meet every requirement listed in this job description? Do you think your experience level is not where it needs to be? Cortina Productions understands that people from a variety of backgrounds can offer unique skills and perspective. If you’re interested in this position but your past experience doesn’t line up perfectly with every qualification in the job description, we invite you to apply anyway.